This refund and cancellation policy outlines the procedures, conditions, and requirements for canceling appointments, changing services, and requesting refunds for services purchased through the following channel:
Website: www.gardentrimly.com
Gardentrimly provides professional in-home garden trimming, weeding, and outdoor maintenance services to customers in Mexico.
Our services are completed by appointment at your location and do not involve physical product delivery or traditional logistics tracking.
This policy aims to provide clear guidance on service cancellation, refunds, and customer support, while adhering to applicable consumer protection principles in Mexico.
- Service Purchase Types
All services purchased through the following channel:
are categorized as:
One-time Service Purchases
Each payment corresponds to a separate garden maintenance service request and does not represent a subscription or recurring payment arrangement.
Our services may include:
Garden Trimming Appointments
Weeding Services
Outdoor Maintenance Preparation
On-site Garden Maintenance Work
Customer Service Coordination
As Gardentrimly provides in-home services, there is no physical delivery or tracking number provided.
- Service Cancellation and Customer Requests
Customers who need to cancel or change a booked garden maintenance service should contact Gardentrimly as soon as possible.
We will review cancellation requests based on the following factors:
Cancellation request time
Booking readiness status
Availability of the scheduled service
Resources already allocated for the service
We encourage customers to submit cancellation requests as far before the scheduled service date as possible.
If the cancellation request is approved, eligible payments will be refunded via the original payment method.
- Booking Changes Before Service Start
Customers can request changes to booked services before the scheduled start date.
Service adjustments may include:
Changing the booking date
Updated service requirements
Providing more garden information
Modifying the required maintenance scope
Gardentrimly will review adjustment requests based on service availability and operational status.
Any additional service requests beyond the original agreement may require confirmation of the updated price before completion.
- Service Issues and Resolution Process
Gardentrimly is committed to providing professional garden maintenance services based on confirmed service requests.
If a customer encounters any of the following issues:
Service request not completed
Appointment-related issues
Service quality issues
Communication issues
The customer should contact our support team and provide relevant details.
Upon review, Gardenrimly may provide a suitable solution, including:
Service description
Supplementary communication regarding the requested work
Providing reasonable follow-up arrangements, where applicable
- Customer Responsibilities and Service Conditions
The customer is responsible for providing accurate information before service completion, including:
Correct contact information
Accurate service address
Details of required garden maintenance
Necessary access to the service location
Gardenrimly is not liable for delays or incomplete services caused by:
Incorrect customer information
Inability to access the property
Change requests made by the customer during the service process
Situations beyond reasonable control
If the service provided differs significantly from the initial request, Gardenrimly may negotiate alternative arrangements with the customer.
- Refund Processing
Approved refunds will be processed through the customer’s original payment method.
Refund completion time may vary depending on the following factors:
Payment service provider’s processing procedures
Bank processing time
Customer’s payment method
Customers should allow reasonable financial processing time for approved refunds to be credited to their account.
- Weather and Unforeseen Circumstances
Garden maintenance services may be affected by external conditions, including:
Inclement weather
Unsafe working environments
Unexpected property access restrictions
Other circumstances beyond reasonable control
In such cases, Gardentrimly will communicate with the customer and arrange rescheduling services as soon as possible.
- Company Contact Information
For cancellations, refund inquiries, appointment changes, or questions regarding this policy, please contact Gardentrimly:
Email: instant@gardentrimly.com
Gardentrimly is committed to providing transparent service policies, reliable garden maintenance solutions, and prompt customer support.
