This Privacy Policy explains how Gardenrimly collects, uses, protects, and manages your personal information when you visit our website or request our professional garden maintenance services.
Website: www.gardentrimly.com
Gardentrimly provides professional on-site garden trimming, weeding, and outdoor maintenance services to customers in Mexico.
We are committed to protecting customer privacy and responsibly processing personal information in accordance with applicable Mexican privacy laws and relevant data protection requirements.
- Data Controller
The entity responsible for processing your personal information is:
Brand Name: Gardenrimly
Company Address: Morelos No. 1208, Col. Centro, C.P. 36700, Salamanca, Guanajuato, México
Email: instant@gardentrimly.com
Country/Region: Mexico
Website: www.gardentrimly.com
For any privacy-related questions or requests, customers can contact us through the communication channels on our official website.
- Personal Information We Collect
When you visit our website, request garden maintenance services, contact our team, or book a service, we may collect some necessary information to provide and manage our services.
The information collected may include the following categories:
Website Usage Information
We may automatically collect technical information related to your visit, including:
Browser type and version
Device information
IP address
Cookie identifier
Website Activity and Interaction Information
This information helps us maintain website functionality, improve user experience, and ensure website security.
Service Booking Information
When you request garden trimming or weeding services, we may collect the following information:
Name
Contact information
Service address
Phone number
Email address
Preferred service date
Garden maintenance requirements
Booking details
This information is used to schedule appointments, coordinate on-site services, and communicate with customers.
Customer Communication Information
When you contact Gardentrimly, we may collect information you voluntarily provide, including:
Service Inquiries
Appointment Requests
Communication Logs
Customer Feedback
Support Requests
- Secure Payment Processing
To securely process payments, Gardentrimly may use trusted third-party payment service providers.
Payment information is processed through secure payment systems operated by these providers.
Gardentrimly does not directly collect, store, or retain sensitive payment information, such as:
Complete payment card number
Bank account login credentials
Complete payment authentication information
Payment providers process transaction information in accordance with their own security standards and privacy policies.
- Purpose and Legal Basis of Information Processing
Gardentrimly processes personal information based on the Agreement on Service, legitimate business purposes, and applicable legal obligations.
Your information may be used for the following purposes:
Processing garden maintenance requests
Scheduling home visits
Confirming appointments
Communicating service updates
Managing customer inquiries
Processing payments
Maintaining business records
Improving service quality
Preventing unauthorized transactions
- Customer-provided information and service requests
Customers may provide additional information related to their garden maintenance needs, including:
Service descriptions
Property visit information
Garden condition details
Specific maintenance requirements
Customers are responsible for ensuring that all information provided is accurate and shared only to the extent permitted by law.
Gardentrimly does not accept the following information:
Violating applicable laws
Infringing third-party rights
Containing misleading or unauthorized information
If the information provided causes limitations on services or conflicts with applicable requirements, Gardentrimly may request clarification or adjustments to service arrangements from the customer.
- Data Retention Policy
Gardentrimly retains personal information only for the following necessary periods:
Providing requested services
Completing customer transactions
Maintaining business records
Fulfilling accounting and legal obligations
Resolving customer inquiries or disputes
Retention periods may include:
Service and transaction records
Service-related records and payment records may be retained for the appropriate period in accordance with applicable Mexican accounting and legal requirements.
Customer communication records
Communication records may be retained for a reasonable period to support customer service, service continuity, and dispute resolution.
- Your Privacy Rights
Under applicable privacy laws, customers may have rights related to their personal information, including:
Requesting access to personal information
Requesting correction of inaccurate information
Updated personal information
Requesting deletion of personal information where permitted by law
Inquiring about the processing of personal information
To exercise applicable privacy rights, customers can contact Gardentrimly through our official website communication channels.
We will review and respond to your request in accordance with applicable privacy requirements.
8. Cookies and Website Technologies
Gardentrimly may use cookies and similar technologies to:
Maintain website functionality
Improve website performance
Understand website usage
Provide a better customer experience
Support the secure operation of the website
Users can manage their cookie preferences through their browser settings.
- Third-Party Services
Gardentrimly may use trusted third-party service providers to support its business operations, including:
Payment processing services
Website hosting services
Communication services
Technical support services
These service providers only process personal information necessary to fulfill their contractual services and shall properly protect customer information.
- Changes to this Privacy Policy
Gardentrimly may update this Privacy Policy from time to time for the following reasons:
Changes in service operations
Updates required by law
Improvements in privacy practices
Any changes will be posted on this page, with an updated effective date.
- Contact Information
For any questions regarding this Privacy Policy, personal information protection, or data processing, please contact:
Email: instant@gardentrimly.com
